Concierge job description

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Description - Skills - Education - Trends

The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. The job involves simple tasks so is not too demanding in terms of activity or high level skills. In this customer service occupation, a potential employee needs to demonstrate good communication skills with all types of people.
Everyday requests by guests involve giving directions to landmarks, requests to look after a suitcase for a morning or watching out for arriving visitors. There is no exact pattern to the day, making for an interesting job. Applicants with a background in the service industry are ideally suited to this job and, especially in upscale hotels, the concierge is highly regarded by both staff and guests as someone they can trust. Shift work and unsocial hours are normal in this job, which gives a salary of up to £20,000 plus the opportunity for good tips.

Description

Making a guest feel welcomed at a hotel and that they enjoy their stay; is the responsibility of the Concierge. They work closely with the hotel staff to meet the needs of their guests, no matter what it may be. They provide nanny service, transportation, laundry service and simply direct guests to sites and locations in their city.
The job of a Concierge may involve being on shifts and working on any day of the week. Some hotels even have part time positions available. They must be available to work late hours or night shifts. Some hotels provide benefits such as meal, uniform, transportation, health care, pension and general insurance. a Concierge is able to move up to managerial positions within the hotel; for example general manager, hospitality manager, or office manager.
A Concierge usually performs many of the following tasks:
• Meeting guests in the reception area
• Helping guests with their baggage
• Showing guests to their rooms
• Handling customer queries
• Taking and delivering messages for the guests
• Making travel and restaurant reservations for guests

Skills

• Being clear and friendly on telephone calls
• Being courteous and helpful
• Being discrete and honest
• Being proactive and working in teams
• Being professional and responsible
• Information technology and multitasking
• Relating to diverse people from various backgrounds
• Reporting and quality maintenance
• Resolving problems quickly and efficiently
• Speaking several languages
• Supervision and communication

Education

A Concierge is oftentimes one of the first persons a guest meets at a hotel. He or she has to employ all their skills to make that guest feels welcomed. Employers will appreciate their skills more so than their qualifications. Some Concierge, begin at the basic positions at a hotel; for example a bell boy. They then work through the various positions.
Many hotels have apprentice programs where they hire and train their staff for Concierge positions. Some professionals do pursue training and certification in Hospitality Services, and Hotel Management.

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