Customer Account Manager job description

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Description

Customer account managers are responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. These managers liaise frequently with the clientele to assure them of their importance and this helps to build the customers respect and trust in that business.
A customer account manager must know how their client’s money is spent, and what service they are receiving. They send documents, information sheets, pamphlets, and samples to reassure the customer. As a manager may have a number of client accounts, he must be able to manage them effectively and prioritize the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer.

Customer account managers:
i.  Utilize, review and update the client database
ii. Provide support and reassurance to customers
iii. Analyze sales data
iv. Increase the company’s sales profits
v. Provide strategies and estimates for the company
vi. Prepare and distribute information from the company to clients
vii. Respond to client communications or queries and resolve any client issues
viii.  Network with business partners and or distributors
ix. Provide good quality control
x. Manage inventory

Skills

1. Be able to communicate efficiently – verbally, in print and on the phone
2. Be detail oriented
3. Be able to Multitask and handle several client accounts
4. Be able to manage time and projects effectively
5. Be able to work along with teams
6. Have knowledge and experience in using Microsoft Office Software
7. Have efficient networking skills
8. Have initiative, motivation and focus
9. Have extensive knowledge of the company’s products and services
10. Be professional

Education

Customer account managers must have completed a high school education. Experience in relevant fields such as sales and marketing is advantageous along with an associate degree or bachelor’s degree.

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