Sales Administrator job description

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Sales administrators play a key administrative role in supporting the sales team and provide an important link between the salesperson and the client. Reporting to sales executives, they work in a challenging and competitive environment, processing all sales-related paperwork and arranging appointments for salespeople to visit new and established customers
Specific responsibilities include dealing with invoices, chasing up overdue payments and monitoring ongoing orders. Those working in this particular area of sales are often the first point of contact for customers, who may need assistance with orders, requests and complaints
Ideal candidates for the role are efficient and adaptable workers with good all-round administrative abilities, including a working knowledge of spreadsheets. They must have excellent customer service skills and be good organisers. Secretarial skills are an added advantage, as the job may involve taking on diary management duties for executives. Employers, who often ask for previous administrative, secretarial or sales experience, pay in the region of £15,000 to £21,000.

Description

Sales Administrators generate client leads, increase the number of customers, answer client queries and prepare sales documentation. A great portion of their time is spent on communicating and handling customer information.
A Sales Administrator usually performs many of the following tasks:
• Raising quotations
•  Handling customer requests
• Chasing sales quotes
•  Hitting daily sales targets
•  Maintaining good customer relations
•  Answering customers telephone queries
•  Producing reports
• Growing the business
• Maintaining client records

Skills

• Customer service or client management
• Understanding numeric data
• Being proactive and flexible
• Information technology
• Meeting deadlines
• Communication
• Being courteous and professional
• Being confident, thorough and collaborative
• Planning
• Project management

Education

In the Sales industry, the skills and aptitude for sales are more appreciated than qualifications. Employers hire Sales Administrators who possess anything from GCSEs and High School Diplomas to Bachelors and Masters Degrees. Sales Administrators should be professional, focused, driven and very ambitious. Qualifications in Management, Marketing, Sales, or Business are valued.

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